As Service Sales Engineer you will be responsible for the entire sales process of technical upgrade systems , maintenance contracts and service products in the field of air treatment with customers in the region Belgium and Luxembourg. The diversity of customers as well as the complexity of tasks encourages you to come up with ingenious solutions. You will be equipped with the necessary tools and supported through internal training about the products and their applications. You are able to work independently in the preparation of quotations and monitoring of your customers. In cooperation with a competent team of project and service engineers you bring each service project to a successful acceptance.

Through these specialized services you will be able to make the difference within the HVAC industry.

The position will be based in our office in Mechelen but requires frequent travel within the assigned territory.


Key Duties & Responsibilities :

As a Service Sales Engineer your main responsibilities will be to grow the Service Sales market through developing and maintaining sound relationship with existing and potential accounts who will contribute to the profitable achievements of agreed sales targets and to develop and nurture strategic markets and key accounts:

Skills & Knowledge

· Selling Munters or Munters approved products and services whilst maintaining margin management to hit or exceed yearly targets

· Proactively approach and develop new markets and accounts

· Prepare competitive customer quotations based on customer needs through conducting site surveys or customer meetings

· Establish annual sales plan for the region

· Log all sales activities in our CRM system

· Conduct project meetings with our Project department, reviewing project requirements and or contract services and timelines needed for service jobs prior to work starting

· Sales forecasting accurate as possible and delivered on time

· Maintaining good customer relationships through face to face contact and effective communication with the Regional Service Manager BeNeLux

· Handling customer complaints

· Evaluate and negotiate terms and conditions of sale plus payment and delivery terms with clients

· Initiate agreed proactive campaigns in target markets

· Raise company profile in target markets through delivery of effective seminars

· Quantify customer benefits in commercial terms like ROI and payback time

· Present professional image as competent in delivering upgrade solutions

· Participate in professional industry groups as a means of networking


Education /Knowledge/ Skills / Ability:

· Earned a Bachelor or Master degree in electro-mechanical engineering

· At least 5 years working experience in B2B (service) sales within the HVAC industry

· Has a broad interest and knowledge in the field of climatisation, electricity and mechanics

· Communicates clearly in Dutch & French and has a good knowledge of English

· A flexible team player with a solution-oriented attitude who likes variety and proceed independently

· Previous experience in air handling renovation is an advantage

· Self-motivated and ability to work independently

· This position requires regular travel in the assigned region

· Strong communication skills and ability to communicate with people at all levels in a multicultural environment is an advantage

More about Munters

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