Mission

Global Services (GS) expansion journey is taking us to a next step in offering peace-of-mind outcome services’ solutions to our customers. Munters equipment is supported by an expert global service network for optimal performance. The extensive experience in process climate optimization, heat recovery and other upgrades provides optimal efficiency and performance improvements. Our aim is to help secure the customers perfect climate, maintaining the efficiency of their equipment and ensuring uninterrupted, fault-free operation.

The Service Manager has a pivotal role in our Global Services business by actively managing and developing the Service Business with the ambition to become customer’s preferred supplier. In line with Munters Service Strategy, the Service Manager Netherlands will drive the development of the capabilities to Sell, Deliver and Manage Service.

This is an office based role at our Munters office in either Alphen aan den Rijn or Almelo in Netherlands.

Key Duties & Responsibilities

As Service Manager your main responsibilities will be to create a sustainable growth plan for Services Netherlands and to ensure the department target is achieved within the expected time frame. A key task will be to develop and nurture strategic markets and key accounts as well as ensuring continuous development of staff skillsets.

  • On-going leadership, development and training of the service team (including setting objectives)
  • Prioritizing and coordinating daily Service activity
  • Strategy & Marketing
  • Net sales and order forecasting, margin management
  • Monitor and report competitive activity
  • Carry out engineering design solutions
  • Compile quotations and cost sheets
  • Deal with warranty procedures and customers complaints
  • Evaluate terms and conditions of sale and tenders
  • Maintain good customer relationships
  • Raise company profile in target markets
  • Manage approved suppliers and contractors
  • Ensure compliance with any quality system (ISO 9001) as well as any health and safety guidelines

Education /Knowledge/ Skills / Ability

  • Bachelor’s degree in Engineering (Advance Diploma qualified would be considered)
  • Experience working with field service or sales team
  • Experience in managing a service business/department
  • Knowledge of HVAC, Refrigeration or Air Handling
  • Previous experience dealing with statement of profit and loss, forecasting and budgeting
  • Ability to quickly establish credibility across the organization to drive change
  • Solution driven, with developed analytical and project management skills
  • Strong customer focus and persistent business approach
  • Strong communication skills and ability to communicate with people at all levels and in a multicultural environment
  • Very good English skills, other languages a plus

More about Munters

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