Mission

Global Services (GS) expansion journey is taking us to a next step in offering peace-of-mind outcome services’ solutions to our customers. Munters equipment is supported by an expert global service network for optimal performance. The extensive experience in process climate optimization, heat recovery and other upgrades provides optimal efficiency and performance improvements. Our aim is to help secure the customers perfect climate, maintaining the efficiency of their equipment and ensuring uninterrupted, fault-free production. 

The Regional Team Leader Netherlands has a pivotal role in our Global Services business by actively managing and developing the Field Service Technicians in the Netherlands.

This is an office based role either located in Alphen or Almelo. However the job requires regular travel to maximise the support for the Field Service Technicians.

Key Duties & Responsibilities

As the new Service Manager your main responsibilities will be to create a sustainable growth plan for Services Netherlands and to ensure the department target is achieved within the expected time frame. A key task will be to develop and nurture strategic markets and key accounts. Another pinpointing area is to ensure continuous development of staff skillsets.

  • On-going leadership, development and training of the Field Service Technicians, provide regular performance feedback
  • Ensures all customer inquiries are dealt with in the given timeframe and to the best possible customer satisfaction
  • Analyses and reviews existing processes and suggest process improvements to maximise our efficiency and effectiveness
  • Ensures that the Technicians have the appropriate training and all required resources in order to perform their jobs on customers sites
  • Supports the Regional Service Manager with daily operation of the service department including the development, analyses and implementation of staffing, training, marketing, strategic initiatives and systems
  • Conducts team meetings to update members on best practices, deadlines, goals and continuing expectations
  • Raises company profile in target markets
  • Provides quality customer service, including interacting with customers, answering enquiries, and effectively handling customer complaints

Education /Knowledge/ Skills / Ability

  • Technical degree or a technical advanced diploma
  • Proven experience as Team Leader or Supervisor
  • In-depth knowledge of performance metrics
  • Solution driven, with developed analytical skills
  • Strong customer focus and persistent business approach
  • Strong communication skills and ability to communicate with people at all levels and in a multicultural environment
  • Fluent in Dutch, very good English skills, other languages a plus

What we offer

Munters as a global player can offer you interesting and challenging work in a fast growing company which focuses on quality, humanity and sustainability. Together with experienced and enthusiastic colleagues you will find many opportunities for your personal development and learn how your can contribute using your strengths and skills. Part of Munters philosophy is to allow your ideas room to grow because we trust each other and we like to empower employees to make their own decisions. We look internally for talent, and we develop and support each employee in creating an individual career path, with diverse local or global training opportunities. Working life can have more than one direction, and you can create your perfect climate and be part of the Munters family.