Global Services (GS) expansion journey is taking us to a next step in offering peace-of-mind outcome services’ solutions to our customers. Munters equipment is supported by an expert global service network for optimal performance. The extensive experience in process climate optimization, heat recovery and other upgrades provides optimal efficiency and performance improvements. Our aim is to help secure the customers perfect climate, maintaining the efficiency of their equipment and ensuring uninterrupted, fault-free production. 


The Operations Manager has a pivotal role in our Global Services business by overseeing the need of resources and planning in order to operate a smooth Service business. The Operations Manager will support recruiting, retaining and developing Service Technicians with the ambition to steadily grow the business.


This is an office based role at our Munters office in Amesbury, USA, MA.


Duties and Responsibilities

As the new Operations Manager your main responsibilities will be to ensure the continuous development of our employees to support a sustainable growth plan for Services in US and to develop and evaluate the service reports to measure the departmental performance.

  • On-going leadership, development and training of the service team
  • Manage field supervisor accountability measures and administration of supervisory responsibilities to ensure successful progress and completion
  • Develop and evaluate analytical service/install reports to measure departmental performance and excellence in operations. Reviews analytical reports regularly with upper management
  • Net sales and order forecasting, margin management
  • Assist in evaluating field services employee work schedules and performance to ensure productivity of time and personnel
  • Ensure that parts and supplies are readily available to our technician by building good relationship with the Materials Department
  • Ensure that our technician have the right material and resources available to perform their jobs on customer sites
  • Participates in regularly scheduled service dispatch meetings and is responsible to provide feedback and if applicable subsequent action
  • Observes all safety, company rules and regulations in the performance of duties.
  • Raise company profile in target markets


  • Technical Degree or MBA or similar
  • Previous field staff management experience required
  • Excellent project management skills - Highly organized with a strong attention to detail and accuracy. Ability to plan and organize multiple processes, prioritize duties and meet deadlines
  • Ability to quickly establish credibility across the organization to drive change
  • Solution driven, with developed analytical skill
  • Leadership and management skills with an emphasis on setting direction, executing goals and coaching to inspire success
  • Strategic thinker who is able to perform well in a multitasking and changing work environment. Passionate about being a member of a leadership team positioned for dramatic growth
  • Good Understanding of P&L

Additional Information

Munters employees enjoy an excellent benefits package to include medical & dental insurance, 401k program, gym reimbursement, education reimbursement, profit sharing and much more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What we offer

Munters as a global player can offer you interesting and challenging work in a fast growing company which focuses on quality, humanity and sustainability. Together with experienced and enthusiastic colleagues you will find many opportunities for your personal development and learn how your can contribute using your strengths and skills. Part of Munters philosophy is to allow your ideas room to grow because we trust each other and we like to empower employees to make their own decisions. We look internally for talent, and we develop and support each employee in creating an individual career path, with diverse local or global training opportunities. Working life can have more than one direction, and you can create your perfect climate and be part of the Munters family.