Global Services (GS) expansion journey is taking us to a next step in offering peace-of-mind outcome services’ solutions to our customers. Munters equipment is supported by an expert global service network for optimal performance. The extensive experience in process climate optimization, heat recovery and other upgrades provides optimal efficiency and performance improvements. Our aim is to help secure the customers perfect climate, maintaining the efficiency of their equipment and ensuring uninterrupted, fault-free production. 

Key Duties & Responsibilities

We are looking for a permanent Service Coordinator/Scheduler to ensure data entry, scheduling and administration procedures are both effective and efficient in order to maximise resources.

This role will prioritise the Service Team activities towards the best customer outcome, delivering resilient capability in light of workload.

  • Ensure service engineers are scheduled in an effective manner, ensuring the Service Department in UK achieves the service contract target
  • On-going management and development of service schedule
  • Ensure effective service contract administration
  • Ensure accuracy of all contract information is in place before order acknowledge
  • Ensuring at all times that the engineering work schedule is monitored and where required changed to suite the dynamic nature of the organisation and its clients
  • Ensure warranty calls, customer complaints are dealt with effectively and in accordance to our procedure
  • Support the forecasting process accurately through control of backlog and interfacing with other relevant departments
  • Telephone answering within Service department
  • Handling service refurbishment enquiries

Education /Knowledge/ Skills / Ability

  • Previous experience in planning and scheduling of resources
  • Technical understanding such as HVAC, site works/refurbishment beneficial
  • Enthusiastic and confident personality
  • Excellent communication skills
  • Outstanding planning and organisational skills, multi-tasking
  • Good attention to detail

What we offer

Munters as a global player can offer you interesting and challenging work in a fast growing company which focuses on quality, humanity and sustainability. Together with experienced and enthusiastic colleagues you will find many opportunities for your personal development and learn how your can contribute using your strengths and skills. Part of Munters philosophy is to allow your ideas room to grow because we trust each other and we like to empower employees to make their own decisions. We look internally for talent, and we develop and support each employee in creating an individual career path, with diverse local or global training opportunities. Working life can have more than one direction, and you can create your perfect climate and be part of the Munters family.